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Shopify is a platform built for independent business owners of all shapes and sizes to start, sell, market and manage their businesses online, in-store, and everywhere between. With a comprehensive set of industry-leading tools, Shopify has helped over 1,000,000 people in 175 countries take control of where they take their businesses. Headquartered in Ottawa, Canada, Shopify has worked with brands like Unilever, Gymshark, Allbirds and countless others that started with nothing but an idea, a passion, or a purpose.
Please note we are currently accepting applications for start dates as early as May-June 2021. Our team will be reviewing and responding to applications on a first-come first-serve basis. You can expect to hear from us regardless of the outcome of your application, generally within a few weeks of applying. This posting will remain open until we’ve received enough applications to fulfill our available openings.
We are so excited that you are reading this and hope that you will decide to apply! Please note that we are looking for applications from the following eastern provinces: Manitoba, Ontario, Quebec, New Brunswick, Nova Scotia, Prince Edward Island, Newfoundland and Labrador.
The work of a Support Advisor, otherwise known as a Customer Support Representative, is incredibly rewarding and equally challenging. Our merchants have amazing stories filled with highs and lows, frustrations, and triumphs. It is in these moments and many in between that you would make an impact.
As a Support Advisor you’ll work remotely from the comfort of your home while working within a dynamic, diverse and supportive environment. You won’t always know the answers to the questions you’re being asked, so your ability to be resourceful is key! We believe in human-centred, high-quality customer experiences. Using chats, phone calls and emails, you’ll be there to listen, teach, problem solve and explore growth opportunities with Shopify merchants. As part of that growth, you’ll be there to connect merchants with potential new features or plans to ensure they get the most out of the Shopify platform.
If you’re up for the challenge and enjoy working in a high-pressure environment, we encourage you to apply and take part in a hiring process that will allow you to meet folks at Shopify and get a taste for what the job entails. We aim to provide you with as much information about the role early in the process so that you know what to expect throughout, and in your first few months.
Following 5 weeks of training & mentoring, you will begin responding to our merchants on live channels as part of a small Team, who is there to support you. All Support Advisors work a combination of weekdays, weekends and holidays in a full-time capacity.
We believe in supportive teams, an inclusive work environment and providing growth opportunities within your role. We also work remotely – which means you get to be part of a fast-growing global tech company from the comfort of your home.
Even if you’ve never held a similar position but you’re interested so far and relate to the things we’ve outlined below, we want to hear from you!
Requirements for the role
At Shopify, we are committed to building and fostering an environment where our employees feel included, valued, and heard. Our belief is that a strong commitment to diversity and inclusion enables us to truly make commerce better for everyone. We strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities and/or people with intersectional identities. Please take a look at our 2019 Sustainability Report to learn more about Shopify’s commitments.
Please note that if you haven’t heard from us in 4 weeks time we recommend checking your junk folder and whitelisting “Shopify” as, at times, our emails have ended up in junk folders.
Experience comes in many forms, many skills are transferable, and passion goes a long way. If your experience is this close to what we’re looking for, consider applying. We know that diversity of thought makes for the best problem-solving and creative thinking, which is why we’re dedicated to adding new perspectives to the team and encourage everyone to apply.
At SYKESHome, we help people one caring interaction at a time – that includes you! Join our team as a Remote Customer Service Representative (Canada) to answer questions and provide solutions to customers from the safety & comfort of your own home! Begin a remote-based career with a team that pioneered work-at-home more than 20 years ago, representing many of the world’s leading brands. You’ll shine in this role if your idea of the perfect job includes a fast-paced day full of problem-solving and connecting with customers by phone.
Work with us and you’ll enjoy:
* Full-Time Schedule (40 hours/week)
* 100% Paid Training
* Full benefits package including medical, dental, vision, life insurance
* Paid time off
Apply with us, if you possess:
* A high school diploma or GED and are at least 18 years old
* The ability to connect with customers with empathy & offer helpful solutions
* Excellent listening & communication skills, both written and verbal
* A passion for helping those in need
SYKESHome provides remote jobs within the footprint of a global company, a team of more than 55,000 employees serving major brands around the world. Recently, SYKESHome was named #8 on the list of the Top 100 Companies for Remote Jobs (to work for) by Flex Jobs.
Working with SYKESHome offers a flexible, commute-free alternate to a traditional job. The SYKESHome team provides world-class training, benefits, and growth opportunities to help their associates become the best in the industry. So, what are you waiting for? Answer the call! Apply now to start your journey to a new, exciting career with SYKESHome!